All orders before 12pm Monday to Friday will be dispatched the same day. Custom tags or anything laser engraved will take 1 day to make and send.

If there are any supply issues we'll be in contact to let you know.

We ship all orders from our Christchurch warehouse. All laser engraving is done in-house at our Christchurch warehouse.

Get in touch with us. And we will be able to track the item.

Once the item has left our warehouse then we lose control over the page, this includes lost or stolen packages. If this is the case you will need to contact the courier company to organise compensation, we can assist with any paperwork.  

If it has been shipped to the wrong address you'll need to contact the courier company to do this. If it hasn't been shipped then please get in contact asap to change.

Contact us and we'll be happy to resend. We suggest checking spam boxes.

If you have not received your shipping confirmation after 2 business days of placing your order please Contact Us

Not at all, but it helps with orders, returns and wishlists. Because it will log your purchases if you need to buy more in the future you'll know the sizes and colours you've previously ordered.

If you find an error or something wrong please get in contact and we'll sort it. 

Yes... But only before it's been shipped. If you've recieved shipping confirmation then you'll need to follow our returns process 

Not once an item has been ordered.

Get in contact with us asap and we'll sort it. We keep a strict audit on our stock so can find a discrepancy quickly. 

This can happen. Get in touch with us asap and we'll sort it.

We ship anywhere in New Zealand including rural.

If you receive a faulty product from us or it is damaged in transit on delivery to you, you can return it to us and our team will investigate. If the product is faulty we will replace the product with an identical product or a refund at our discretion.  

We offer $5.00 flat rate to NZ and $7.50 flat rate to rural. Spend over $60 to recive free shipping anywhere in NZ.

As we use a courier service to deliver your order, we are only able to deliver to a physical address and not P.O. Boxes, Private Bags etc.

Once your order has been dispatched from our warehouse, you will be sent a email to confirm your order is on it's way.

We are only happy to offer you the ability to return a product within 7 working days of delivery. We do our best to make sure the product has the correct photos, measurements and dimensions and is accurately described for you. However if for some reason it isn't what you're after you'll need to reply to your order confirmation email with the reason for return. Return freight is at the buyers expense. And must arrive back in an unopened, resellable condition and with our Purr. Meow. Woof. seal intact, any item that doesn't will be returned to you.

Custom tags are not able to be returned, however if there's a problem with them please let us know and we'll put it right. 

Clearance and end of line products are not available for change of mind returns.

Any questions, contact us here

If your product is faulty or you would like to return your item for other reasons please contact us

Yes, all returns must be accompanied by proof of purchase. You can send us the confirmation email for this purpose.

There are no refunds on delivery charges unless the item is faulty and you are eligible for a refund. If your product is faulty or damaged in transit, we will replace the item and ship it at no additional cost to you.

If you wish to exchange a product you can contact us  and we will advise you on how to organise this. Returning the product back to us is at your expense.

We advise double checking measurements before ordering. If you are in doubt or aren't sure please contact us via first and we an advise.

These can take up to 7 working days after a claim has been accepted. We will email you to confirm this.

No, We only ship to NZ at this stage.

Please be aware we do not accept returns on clearance items. However if the item is faulty we will offer a repair, replacement or refund depending on the situation. 

We offer a 30 day price guarantee on all our products. This means if we put an item on sale and you've brought it within 30 days we'll issue you with the difference on a Purr. Meow. Woof. gift card. This is not automaticly and you'll need to contact us here

You can view this here

Absolutely nothing apart from using it to serve you better. You will get the odd email from us with new products and whats going on with us, but you can unsubscribe at any time.

We will never sell or give away your information. 

We are owned and operated locally in Christchurch, New Zealand. We're big enough to get the best stock and prices, but small enough to listen, help and do everything we can to see every customer is a happy one.

We sure do.  Every collar and pet tag sold supports a local rescue or shelter, and the best part? You get to choose who. On the product page simply select who you would like us to make the donation to and we'll add that to our donation tally for the month.