Returns & Refund Policy

Returns Policy

Please read carefully before purchasing:

  • All sales are final. In accordance with New Zealand consumer law, we do not accept returns on change-of-mind purchases. Please do not return any goods, as they will not be accepted.

  • We honour all obligations under the New Zealand Consumer Guarantees Act (CGA). If a product is faulty and meets CGA criteria, we reserve the right to repair, replace, or refund the item at our discretion.

  • Our warranty period is 90 days from the date your order is confirmed as delivered by the courier.

  • If you believe an item is faulty within this period:

    • Contact us with clear photos and an accurate description of the issue.

    • We will assess the claim and determine whether a repair, replacement, or refund is appropriate.

  • We do not refund or replace items that have been damaged due to misuse, including but not limited to:

    • Biting, chewing, or tearing by pets

    • Loss of breakaway collars

    • Use beyond the product's intended strength or capacity

    • Excessive wear of cat collars by cat grooming

  • Please choose products appropriate for your pet:

    • For example, a $10 dog collar is not suitable for a Rottweiler, and a $20 lead may not perform like a heavy-duty or leather alternative.

Collar ID Bands

  • All Collar ID bands are tested at our HQ before dispatch.

  • After 90 days, bands are not covered under warranty, as normal wear and exposure to:

    • Saltwater

    • Rough play

    • Environmental elements
      may cause premature wear.

  • We do offer free replacement bands provided you have purchased your Collar ID from us with the customer covering the shipping cost Click here to order

  • The black text on Collar IDs is permanent under normal use. Fading is typically caused by:

    • Flea or worm treatments

    • Harsh environmental chemicals
      Please remove collars and tags before applying any topical treatments.

Exchange Policy

We offer one-time size exchanges under the following conditions:

  • You must request an exchange within 30 days of confirmed delivery.

  • Items must be:

    • Unused and in resellable condition

    • Returned in original, undamaged packaging

    • Free of pet hair or dirt

  • Shipping costs to and from Purr. Meow. Woof. are the responsibility of the customer.

Need Help?

If you have any questions or need clarification, please contact us using the form below. We’re happy to assist.