Shipping Times, Cost & Delivery
We ship all items from our Christchurch warehouse.
We also offer easy standard flat rate shipping:
Rural $8.50... Yes, we know the rural shipping cost sucks, we unfortunately have no control over this cost. Consider sending your items to an urban address to save the extra cost or spend over $70 to get free shipping.
We also ship direct to Australia for $20 NZD flat-rate
Free Shipping is available for any NZ order over $70 (this includes rural!)
Any order that is placed before 2pm Monday to Friday will be shipped the same day, any orders placed after 2pm Friday to 12am Monday will be shipped on Monday.
Public Holidays will also impede overnight delivery services, this is usually the worst around Easter & Christmas + New Years. But rest assured unless otherwise stated we will always ship with our usual service level.
As we are based in Christchurch we observe the Canterbury anniversary holiday. This means Friday the 11th of November every year we are unable to ship goods until Monday the 14th of November.
If you require an item asap please contact us to see if we can squeeze it in for you, courier's don't run to an exact timetable and can be earlier or later day to day.
We ship all packages usually via Courier Post on an overnight service, speed is the key right?!, we may also use Post Haste on an overnight delivery depending on the situation.
Situations out of our control such as a card to call, weather disruptions, COVID-19 sickness, staff disruptions or natural disasters may impede Courier Post's ability to deliver overnight but they will have this information displayed on their website www.nzpost.co.nz.
If you believe a package has been lost or stolen you are to contact us asap to start a parcel tracking request.
Any other question you have please flick us an email firstname.lastname@example.org or you can always reply to any email we've sent to you. Or simply use the form below!